http://digitalapplejuice.com/four-companies-great-customer-service-you-should-know-about/ Online Magazine of Inspirations, Information, & Distractions for Digital Artists Mon, 30 Apr 2012 22:55:14 +0000 hourly 1 http://wordpress.org/?v=3.3.2 http://digitalapplejuice.com/four-companies-great-customer-service-you-should-know-about/comment-page-1/#comment-5327 Curtis Long Wed, 12 Oct 2011 19:27:19 +0000 http://digitalapplejuice.com/?p=3462#comment-5327 The other day I noticed two billings per month on my credit card for crossbrowsertesting's services, and I emailed them to ask why. They responded immediately, suggesting that perhaps I had two active accounts. I verified this to be true, canceled one account, and then sheepishly wrote them back to tell them "mystery solved." I did not ask for a refund, because it was my fault for not paying attention and creating two accounts. But they volunteered to refund the charges for the duplicate account and took care of it the next day. Now that's customer service! The other day I noticed two billings per month on my credit card for crossbrowsertesting’s services, and I emailed them to ask why. They responded immediately, suggesting that perhaps I had two active accounts. I verified this to be true, canceled one account, and then sheepishly wrote them back to tell them “mystery solved.” I did not ask for a refund, because it was my fault for not paying attention and creating two accounts. But they volunteered to refund the charges for the duplicate account and took care of it the next day. Now that’s customer service!

]]> http://digitalapplejuice.com/four-companies-great-customer-service-you-should-know-about/comment-page-1/#comment-4239 Review: Crossbrowsertesting.com | DigitalAppleJuice Mon, 01 Feb 2010 19:45:48 +0000 http://digitalapplejuice.com/?p=3462#comment-4239 [...] believe him. My recent experience with this company (described here) leads me to believe that  they will do anything to accommodate their customers/needs,  within [...] [...] believe him. My recent experience with this company (described here) leads me to believe that  they will do anything to accommodate their customers/needs,  within [...]

]]> http://digitalapplejuice.com/four-companies-great-customer-service-you-should-know-about/comment-page-1/#comment-3963 Tweets that mention Four Companies with Great Customer Service You Should Know About. | DigitalAppleJuice.com -- Topsy.com Fri, 15 Jan 2010 10:17:17 +0000 http://digitalapplejuice.com/?p=3462#comment-3963 This post was mentioned on Twitter by digitalapplejuice, CrossBrowserTesting. CrossBrowserTesting said: MadBadCat wrote a really nice article their experience in dealing with us on a support issue - much appreciated! http://bit.ly/74DtmT.... This post was mentioned on Twitter by digitalapplejuice, CrossBrowserTesting. CrossBrowserTesting said: MadBadCat wrote a really nice article their experience in dealing with us on a support issue – much appreciated! http://bit.ly/74DtmT….

]]> http://digitalapplejuice.com/four-companies-great-customer-service-you-should-know-about/comment-page-1/#comment-3964 digitalapplejuice Fri, 15 Jan 2010 06:21:38 +0000 http://digitalapplejuice.com/?p=3462#comment-3964 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">Four Companies with Great Customer Service You Should Know About.: The new year introduced me to new vendors and r... http://bit.ly/8RWtfT</span></span> Four Companies with Great Customer Service You Should Know About.: The new year introduced me to new vendors and r… http://bit.ly/8RWtfT

]]> http://digitalapplejuice.com/four-companies-great-customer-service-you-should-know-about/comment-page-1/#comment-3965 CrossBrowserTesting Thu, 14 Jan 2010 21:59:02 +0000 http://digitalapplejuice.com/?p=3462#comment-3965 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">MadBadCat wrote a really nice article their experience in dealing with us on a support issue - much appreciated! http://bit.ly/74DtmT</span></span> MadBadCat wrote a really nice article their experience in dealing with us on a support issue – much appreciated! http://bit.ly/74DtmT

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